Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 65php ("we," "us," "our," or "the Platform"), operating under the domain https://65php.cam, collects, uses, discloses, stores, and protects the personal information of users ("you," "your," or "User") who access or use our online casino gaming services, website, mobile applications, and related services (collectively, "Services"). This Policy applies to all personal data processed by 65php in connection with your use of our Services, regardless of how you access them.

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, and other applicable data protection laws and regulations. By accessing or using the 65php platform, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.

2. Information We Collect

In order to provide you with secure, personalized, and compliant gaming services, 65php collects various categories of personal information through different channels. The types of information we collect include:

Account Registration Information: When you create a 65php account, we collect personal identification details including your full legal name, date of birth, gender, residential address, email address, mobile phone number, username, and password. This information is necessary to establish your account, verify your identity, confirm you meet legal age requirements (21+ years), and comply with "Know Your Customer" (KYC) anti-money laundering regulations.

Identity Verification Documents: To comply with regulatory requirements and prevent fraud, we collect copies of government-issued identification documents such as Philippine national ID, UMID, driver's license, passport, voter's registration card, or PRC license. We may also collect proof of address documents such as utility bills, bank statements, or government correspondence. These documents are collected when you register, make your first withdrawal, or when enhanced verification is required for security purposes.

Financial and Transaction Information: We collect and maintain records of all financial transactions conducted through your 65php account, including deposit amounts, withdrawal requests, payment method details (such as GCash mobile numbers, PayMaya account information, or bank account details), transaction dates and times, transaction status, and associated fees. We do not store full credit card numbers or complete bank account credentials; sensitive payment information is processed through secure third-party payment processors compliant with PCI-DSS standards.

Gaming Activity and Behavior Data: We automatically collect detailed information about your gaming activities, including games played, bet amounts, win/loss records, gameplay duration, session frequency, bonus utilization, promotional offer participation, betting patterns, and in-game behavior. This data helps us personalize your experience, detect problem gambling behaviors, identify fraudulent activity, and improve our game offerings.

Technical and Device Information: When you access 65php services, we automatically collect technical data including your IP address, device type and model, operating system and version, browser type and version, screen resolution, language preferences, time zone settings, mobile carrier information, unique device identifiers, and application version. This information helps us optimize platform performance, troubleshoot technical issues, and detect unauthorized access attempts.

Communications and Customer Support: We retain records of all communications between you and 65php, including customer support inquiries submitted via email, live chat, or other channels, your questions and complaints, our responses, and resolution details. This information helps us improve customer service quality, resolve disputes, and maintain accountability.

Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior, preferences, and interactions with our platform. These technologies enable us to remember your login status, language preferences, recently played games, and to deliver personalized content and advertisements. You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality.

3. How We Use Your Information

65php processes your personal information for various legitimate business purposes related to providing and improving our gaming services. The primary purposes for which we use your data include:

• Account Management: To create, maintain, and manage your 65php account; authenticate your identity during login; process account updates and password resets; and enable secure access to your gaming profile, transaction history, and account settings.
• Service Delivery: To provide access to our casino games, sports betting markets, live dealer tables, and other gaming products; process your bets and wagers; calculate and credit winnings to your account; manage bonus offers and promotional campaigns; and deliver personalized gaming recommendations based on your preferences and playing history.
• Financial Transactions: To process deposits to your gaming account; execute withdrawal requests and transfer funds to your designated payment methods; verify payment method ownership; detect and prevent fraudulent transactions; comply with financial regulations and anti-money laundering requirements; and maintain accurate financial records.
• Regulatory Compliance: To verify that you meet legal age requirements (21+ years) for gambling in the Philippines; conduct KYC identity verification procedures; comply with licensing conditions and regulatory obligations; respond to lawful requests from government authorities, law enforcement agencies, or regulatory bodies; and maintain records as required by applicable gambling regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account abuse, bonus manipulation, collusion, chip dumping, money laundering, and other prohibited activities; monitor for suspicious betting patterns or unauthorized account access; implement account security measures including two-factor authentication; and protect the integrity of our gaming platform.
• Customer Support: To respond to your inquiries, complaints, and support requests; resolve account issues and technical problems; investigate disputes and complaints; and provide assistance with deposits, withdrawals, and gameplay questions.
• Marketing and Communications: To send you promotional offers, bonus notifications, tournament announcements, and other marketing communications via email, SMS, push notifications, or in-platform messaging; personalize marketing content based on your gaming preferences and activity; and keep you informed about new games, features, and platform updates. You may opt out of marketing communications at any time through your account settings or by following unsubscribe instructions in our messages.
• Platform Improvement: To analyze user behavior and preferences; identify popular games and features; optimize platform performance and user experience; develop new gaming products and services; conduct statistical analysis and research; and test new features before full deployment.
• Responsible Gaming: To monitor for signs of problem gambling behavior; enforce deposit limits, session time limits, and self-exclusion requests; provide access to responsible gaming tools and resources; and intervene when we identify potentially harmful gambling patterns.

4. Information Sharing and Disclosure

65php respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with carefully selected third parties under the following circumstances:

Service Providers and Business Partners: We engage trusted third-party service providers to support our operations, including payment processors (GCash, PayMaya, bank partners), gaming software providers (JILI, Pragmatic Play, Evolution Gaming), identity verification services, cloud hosting providers, customer support platforms, email delivery services, and analytics providers. These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and implement appropriate security measures.

Legal and Regulatory Authorities: We may disclose your personal information to government agencies, regulatory bodies, law enforcement authorities, or courts when required by applicable law, court order, subpoena, or legal process; to comply with anti-money laundering regulations and licensing requirements; to investigate potential violations of our Terms and Conditions; to protect our legal rights, property, or safety, or that of our users or the public; or to respond to emergency situations involving threats to personal safety.

Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other corporate transaction involving 65php, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Policy. We will notify you of any such transfer and any choices you may have regarding your information.

Affiliated Companies: We may share your information with companies within our corporate group for internal administrative purposes, consolidated reporting, fraud detection, customer support coordination, and marketing campaigns across our family of brands, provided such sharing complies with applicable data protection laws.

With Your Consent: We may share your information with third parties when you explicitly consent to such disclosure, such as when you participate in co-branded promotions, tournaments sponsored by partners, or when you authorize us to share information with specific third parties.

5. Data Security Measures

Protecting your personal information is a top priority for 65php. We implement comprehensive technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and our servers is protected using industry-standard 256-bit SSL/TLS encryption, the same level of security employed by major financial institutions. Sensitive personal information and financial data stored in our databases are encrypted at rest using advanced encryption algorithms.
• Access Controls: We implement strict role-based access controls ensuring that only authorized personnel with a legitimate business need can access personal information. All employees and contractors with data access undergo background checks, sign confidentiality agreements, and receive regular privacy and security training.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection and prevention systems, regular vulnerability scanning, penetration testing, and 24/7 security monitoring to detect and respond to potential threats.
• Secure Authenticat ion: User accounts are protected by secure password hashing algorithms. We strongly encourage users to enable two-factor authentication (2FA) for an additional security layer, requiring both password and mobile device verification for account access.
• Regular Audits: We conduct regular internal security audits, third-party security assessments, and compliance reviews to identify and address potential vulnerabilities, ensure adherence to security best practices, and maintain certification standards.
• Incident Response: We maintain a comprehensive incident response plan to quickly identify, contain, and remediate any security breaches, and to notify affected users in accordance with legal requirements.

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-leading practices and continuously improving our security posture.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have specific rights regarding your personal information. 65php respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request confirmation of whether we process your personal data and to obtain access to your information. You can view most of your account information directly through your 65php account dashboard.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most account details directly through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. Note that we may be required to retain certain information for legal, regulatory, or fraud prevention purposes.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.
• Right to Object: You may object to the processing of your personal information for direct marketing purposes at any time by adjusting your communication preferences in your account settings or by following unsubscribe instructions in our marketing communications.
• Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: If you believe we have processed your personal information in violation of applicable data protection laws, you have the right to lodge a complaint with the National Privacy Commission of the Philippines or other relevant supervisory authority.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11 of this Policy. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) days.

7. Data Retention

65php retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and prevent fraud and abuse. Specific retention periods vary depending on the type of information and the purpose for which it is processed:

• Account Information: We retain your account registration details and profile information for the duration of your active account plus an additional period as required by gambling regulations, typically five (5) years after account closure.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and gaming activity, is retained for a minimum of seven (7) years from the date of the transaction to comply with anti-money laundering regulations and tax reporting requirements.
• Identity Verification Documents: Copies of identification documents are retained for the duration of the business relationship and for five (5) years following account closure as required by KYC and AML regulations.
• Communications: Customer support communications and correspondence are retained for three (3) years to resolve disputes and maintain service quality records.
• Marketing Consent Records: Records of your marketing preferences and consent are retained for the duration of the business relationship and for three (3) years thereafter to demonstrate compliance with marketing regulations.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention and destruction policies. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical analysis and research purposes.

8. Protection of Minors

65php is committed to preventing underage gambling. Our Services are strictly intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our systems and permanently close the associated account. Any winnings associated with underage accounts will be forfeited, and deposits will be refunded to the original payment source after deducting applicable processing fees.

Parents and guardians who believe their child has provided personal information to 65php should contact us immediately using the contact information provided in this Policy. We encourage parents to monitor their children's internet usage and to use parental control tools to prevent access to gambling websites.

9. Changes to This Privacy Policy

65php reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by:

• Posting a prominent notice on our website and mobile application;
• Sending an email notification to the email address associated with your account;
• Displaying an in-platform notification upon your next login;
• Updating the "Last Updated" date at the top of this Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of 65php Services following the posting of changes constitutes your acceptance of such changes. If you do not agree to the modified Privacy Policy, you should discontinue using our Services and close your account.

10. Third-Party Links and Services

The 65php platform may contain links to third-party websites, services, or applications that are not owned or controlled by us, such as social media platforms, payment processors, or game provider websites. This Privacy Policy applies only to information collected by 65php. We are not responsible for the privacy practices, content, or security of any third-party sites or services. When you click on third-party links or use third-party services, you are subject to their respective privacy policies and terms of service.

We encourage you to read the privacy policies of any third-party websites or services that you visit or use. 65php does not endorse and is not liable for the privacy practices or content of third-party sites.

11. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through our website
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours

We take all privacy concerns seriously and are committed to addressing your questions and resolving any issues in a timely and transparent manner. Your trust is important to us, and we continuously strive to maintain the highest standards of data protection and privacy compliance.

By using 65php Services, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.